POLICIES AND REGULATIONS

PRODUCT PRICING INFORMATION

The total payment amount displayed on the website includes applicable taxes and packaging fees, but excludes shipping costs and other additional charges.
(Any excluded fees will be communicated to customers during the order confirmation process by Slipring.com.vn staff.)

In addition, Slipring.com.vn is not responsible for any additional fees that may arise according to the policies of the card-issuing bank (if customers choose to pay via bank transfer).

The prices listed on the website are the official prices provided by Slipring.com.vn for customers to reference and conduct transactions either online or in-store.

Slipring.com.vn reserves the right to change product prices or discontinue one or more products at any time without prior notice (except for orders that have already been paid or completed in-store).

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PAYMENT POLICY

There are three payment methods available. Customers may choose the most convenient option:

Method 1: Direct payment at our office upon purchase

Method 2: Cash on Delivery (COD)
Customers can inspect the goods at home and pay cash to the delivery staff.

Method 3: Bank Transfer in Advance
Customers transfer payment in advance, and we will proceed with delivery according to the agreement or contract:

• • Company Name: ROTAC VINA CO., LTD
  • Tax Code: 2300887019
  • Bank Account (VND): 0351000906659
  • Bank Account (USD): 0351371042966
  • Bank Name: Vietcombank – Bac Ninh Branch

Note:

• • Transfer content must include your phone number or order number.
  • After receiving the payment, we will confirm and proceed with delivery.
  • If we fail to deliver or respond within the agreed time, customers may file a complaint directly to our office.

We are committed to transparent, lawful business practices and providing quality products with clear origins.

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SHIPPING AND DELIVERY POLICY

1. Delivery Time & Coverage

Slipring.com.vn offers nationwide delivery:

• • Inner-city areas: 2–3 working days from order confirmation
  • Outlying areas: 5–7 working days

Delays may occur in unavoidable situations such as:

• • Unable to contact customers
  • Incorrect or unclear delivery address
  • Sudden surge in orders
  • Delays from suppliers or logistics partners

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2. Shipping Fees

Shipping fees are calculated based on the rates of third-party logistics providers.

• • Fees will be informed during order confirmation
  • For bulk or wholesale orders, shipping fees follow carrier pricing or contractual agreements

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3. Responsibilities for Goods Documentation

• • All orders are carefully packed and sealed before shipping
  • Carriers must ensure goods remain intact and unopened

Each package includes:

• • Recipient information (name, phone number, address)
  • Tracking number

Slipring.com.vn provides valid invoices or delivery notes (if applicable).

Logistics providers are responsible for supplying relevant documents when required by customers or authorities.

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4. Responsibility for Damaged Goods

If goods are damaged during shipping (whether by us or a third party), we will take responsibility for resolving the issue.

Customers may:

• • Refuse delivery
  • Request return/exchange according to policy

We will coordinate with the logistics provider for compensation.

Note:
In case of delays, customers may choose to cancel or continue waiting.

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5. Inspection Policy

Customers may inspect products before payment (no trial use allowed).

• • Check correct model, quantity, and condition
  • If satisfied → proceed with payment
  • If not satisfied → refuse delivery

In case of refusal, a return shipping fee equivalent to the delivery fee will apply.

Important notes:

• • Delivery staff must allow inspection
  • Contact hotline if inspection is refused
  • Avoid sharp objects when opening packages
  • Damage caused by customers is not eligible for return/exchange/warranty

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RETURN & REFUND POLICY

1. Return Conditions

Customers may request returns/exchanges at the time of delivery if:

• • Wrong product type/model
  • Insufficient quantity
  • Damaged packaging or product

Customers must provide relevant evidence.

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2. Timeline

• • Notification: within 48 hours of receipt
  • Return shipment: within 7 days

Returns can be made:

• • Directly at our office/store
  • Via postal service

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3. Return Methods

• • Exchange for the correct product
  • Replace with equivalent product (if agreed)

If the customer refuses replacement:

• • Refund will be processed within 7 working days
  • Method: bank transfer or agreed method
  • Transfer fees (if any) are borne by the customer

Shipping costs for returns are paid by the customer.

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PRIVACY POLICY

1. Purpose & Scope of Data Collection

Slipring.com.vn does not sell, share, or exchange customer personal information with third parties.

Collected information includes:

• • Full name
  • Address
  • Phone number
  • Email
  • Product details, quantity, delivery time

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2. Use of Information

Information is used internally for:

• • Customer support
  • Order processing
  • Service provision
  • Marketing (if subscribed)
  • Account management and transaction confirmation

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3. Data Retention

Personal data will be deleted upon customer request via email:
Sales@slipring.com.vn

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4. Access to Information

Authorized parties:

• • ROTAC VINA CO., LTD
  • Contracted partners (within agreed scope)

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Company Information

• • Company: ROTAC VINA CO., LTD
  • Address: Lot V2, Thuan Thanh 3 Industrial Zone, Tri Qua Ward, Bac Ninh Province, Vietnam
  • Phone: 0222 3798 553
  • Website: Slipring.com.vn
  • Email: Sales@slipring.com.vn

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User Rights

Customers may request to:

• • Access
  • Edit personal data

via email or hotline.

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Complaint Handling Mechanism

Slipring.com.vn commits to protecting customer data and only uses it for:

• • Service improvement
  • Dispute resolution
  • Legal compliance

For complaints or concerns, contact:

• • Hotline: 0222 3798 553
  • Email: Sales@slipring.com.vn