PRODUCT PRICING INFORMATION
The total payment amount displayed on the website includes applicable taxes and packaging fees, but excludes shipping fees and any additional charges.
(Any excluded fees will be clearly communicated to customers during the order confirmation process by Slipring.com.vn staff.)
Additionally, Slipring.com.vn is not responsible for any fees that may arise according to the policies of the card-issuing bank (if customers choose to pay via bank transfer).
The listed prices on the website are official retail prices provided by Slipring.com.vn for customer reference and transactions either online or in-store.
Slipring.com.vn reserves the right to change product prices or discontinue one or more products at any time without prior notice (except for orders that have already been paid for or completed in-store).
PAYMENT POLICY
We offer 3 payment methods for your convenience:
Method 1: Direct Payment
Customers can make payments directly at our office when purchasing products.
Method 2: Cash on Delivery (COD)
Customers can inspect the product at home and pay cash to the delivery staff upon receipt.
Method 3: Bank Transfer
Customers transfer payment in advance, and we will deliver the goods according to the agreement or contract.
Company Name: ROTAC VINA CO., LTD
Tax Code: 2300887019
Bank Account (VND): 0351000906659
Bank Account (USD): 0351371042966
Bank: Vietcombank – Bac Ninh Branch
Note:
Please include your phone number or order number in the transfer description.
After receiving the transfer, we will contact you for confirmation and proceed with delivery.
If we fail to deliver or respond within the agreed timeframe, customers may submit complaints directly to our office.
We are committed to transparent, lawful business practices and providing high-quality products with clear origins.
SHIPPING AND DELIVERY POLICY
1. Delivery Time & Coverage
Slipring.com.vn provides nationwide delivery:
- Inner-city areas: 2–3 working days from order confirmation
- Outlying areas: 5–7 working days
Delays may occur in exceptional cases such as:
- Unable to contact the customer
- Incorrect or hard-to-find delivery address
- Sudden increase in order volume
- Delays from suppliers or shipping partners
2. Shipping Fees
Shipping fees are calculated based on the rates of third-party logistics providers and will be communicated during order confirmation.
For bulk or wholesale orders, shipping fees may be calculated based on carrier pricing or contractual agreements.
3. Responsibilities in Goods Documentation
All orders are carefully packed and sealed before shipment.
Shipping partners are responsible for delivering goods in their original condition (sealed and intact).
Each package includes:
- Recipient information (name, phone number, address)
- Tracking number
Invoices or delivery notes will be included when applicable.
Shipping providers are responsible for presenting relevant documents to customers or authorities when required.
4. Responsibility for Damaged Goods
If goods are damaged during transportation (whether handled by us or third-party carriers), we will take full responsibility in resolving the issue.
Customers have the right to refuse delivery and request returns or exchanges under our policy.
INSPECTION POLICY
Customers may inspect products before accepting delivery (trial use is not allowed).
Please check:
- Correct product type and model
- Quantity and completeness
If satisfied, proceed with payment (for COD orders).
If not satisfied, customers may refuse the order. Return shipping fees equivalent to the original shipping cost will apply.
Important Notes:
- Delivery staff must allow inspection before handover
- Contact hotline: 0222 3798 553 if inspection is refused
- Avoid using sharp objects to open packages
- Damage caused by customers will not be eligible for return or warranty
RETURN & REFUND POLICY
1. Return Conditions
Customers can request returns/exchanges at the time of delivery if:
- Wrong product/model
- Missing items or incomplete order
- Damaged packaging or product
Proof must be provided for claims.
2. Return Timeframe
- Notification: within 48 hours of receiving goods
- Return shipment: within 7 days
Returns can be made directly at our office or via postal service.
3. Return Methods
- Exchange for the correct product
- Replace with equivalent product (if out of stock)
If customers no longer wish to proceed, refunds will be processed within 7 working days via bank transfer or agreed method.
Transfer fees (if any) are borne by the customer.
Customers are responsible for return shipping costs.
PRIVACY POLICY
1. Purpose & Scope of Data Collection
Slipring.com.vn does not sell, share, or exchange customer personal information with third parties.
Collected information is used internally only.
Information includes:
- Full name
- Address
- Phone number
- Product details (name, quantity, delivery time)
2. Use of Information
Information may be used to:
- Support customers
- Provide service updates
- Process orders and transactions
- Send promotional or recruitment information (if subscribed)
- Manage customer accounts
3. Data Retention
Personal data is retained until the customer requests deletion via email: Sales@slipring.com.vn
4. Entities with Access to Information
- ROTAC VINA CO., LTD
- Authorized partners under contractual agreements
5. Company Information
ROTAC VINA CO., LTD
Address: Lot V2, Thuan Thanh 3 Industrial Park, Tri Qua Ward, Bac Ninh Province, Vietnam
Phone: 0222 3798 553
Website: Slipring.com.vn
Email: Sales@slipring.com.vn
6. Access & Correction of Personal Data
Customers may request to review or edit their data via:
- Email: Sales@slipring.com.vn
- Phone: 0222 3798 553
7. Complaint Handling Mechanism
We are committed to protecting customer privacy and will not misuse personal data.
Information is only used to:
- Improve service quality
- Resolve complaints
- Comply with legal requirements
For any concerns, please contact us via hotline or email.